FAQ

Looking for answers? Dive into the comprehensive FAQ section to find solutions to common questions about the Shopify apps.

All frequently asked questions

Can I use the app with classic customer accounts?

How to translate the app block?

Learn how to translate the Cancel Direct app into your language.

How to exclude a product from cancellation?

Use the product tag `non-cancellable` to exclude a product from being canceled.

How to install Cancel Direct Shopify app?

A Step-by-Step Guide to install and configure the app

How to use the custom reasons report?

How to Sync Existing Customer Birthday Data from Shopify Metafields

Learn how to import and sync existing customer bir...

📌️ Is your question not answered?

[video] - How to Use the Cancal Direct App

This video guide walks you through the entire proc...

Why dont I see the full custom cancellation reason?

How to add your Happy Birthday App landing page to your Shopify navigation?

Learn how to get the URL for your landing page and add it as a link in your Shopify store's navigation menu.

How to change the date format for your Happy Birthday App landing page widget?

Learn how to customize the date format displayed on your landing page widget to match your store's preferences.