Streamline cancellations, save support time, and gain insights to improve customer retention.

New craft – Cancel Direct is an easy-to-use Shopify app that streamlines the cancellation process for your customers. It saves customer support time, gains trust from your customers, reduces support tickets, improves customer satisfaction, and provides insights into why customers cancel to help improve your product offerings. Easy cancellation process Save customer support time Gain […]

New craft – Cancel Direct is an easy-to-use Shopify app that streamlines the cancellation process for your customers. It saves customer support time, gains trust from your customers, reduces support tickets, improves customer satisfaction, and provides insights into why customers cancel to help improve your product offerings.

Easy cancellation process Save customer support time Gain trust from your customers and reduce the number of support tickets Improve customer satisfaction Learn why customers cancel and improve your product Use it in your own language, 🇺🇸️ 🇫🇷️ 🇳🇱️ 🇩🇪️ 🇮🇹️ 🇯🇵️ and more.

You asked, we listened

“Oh someone please make a self-serve order management app so customers can edit order items, edit addresses or cancel an order themselves without needing to contact support.”

People requesting this Shopify app

You don’t see the full reason because the reason is truncated if the reason is longer then 200 characters. Not provided If a customer doesn’t select a...
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The custom reasons report page allows you to view the various custom reasons that people have entered. This feature is particularly useful for underst...
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A Step-by-Step Guide to install and configure the app To install Cancel Direct Shopify app, follow these steps: The app should now be installed and vi...
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Use the product tag `non-cancellable` to exclude a product from being canceled. When using the Cancel Direct app, you can exclude specific products fr...
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No, we don’t support classic customer accounts. This are the classic customer accounts we dont support. You can use Cancel Direct on the thank you pag...
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Discover the hidden benefits of a smooth cancellation process in e-commerce. Learn how easy cancellations can enhance customer satisfaction, build tru...
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Discover how to uncover the reasons behind order cancellations in your Shopify store to improve customer retention and reduce future lost sales. ...
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Learn why easy cancellations are crucial for building customer trust in online businesses. Discover how clear cancellation options can enhance custome...
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