Frequently asked questions

Systems like Business Central and Exact Online can misread messy, multi-line notes. We even saw another VAT app break the import by adding inconsisten...
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Learn how to import and sync existing customer birthday data stored in Shopify metafields without requiring customers to use new signup forms. Perfect...
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Learn how to bulk import customer birthday data from spreadsheets, old platforms, and external sources into your birthday marketing campaigns without ...
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You don’t see the full reason because the reason is truncated if the reason is longer then 200 characters. Not provided If a customer doesn’t select a...
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The custom reasons report page allows you to view the various custom reasons that people have entered. This feature is particularly useful for underst...
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A Step-by-Step Guide to install and configure the app To install Cancel Direct Shopify app, follow these steps: The app should now be installed and vi...
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Use the product tag `non-cancellable` to exclude a product from being canceled. When using the Cancel Direct app, you can exclude specific products fr...
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No, we don’t support classic customer accounts. This are the classic customer accounts we dont support. You can use Cancel Direct on the thank you pag...
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