FAQ

Looking for answers? Dive into the comprehensive FAQ section to find solutions to common questions about the Shopify apps.

All frequently asked questions

How to translate the app block?

Learn how to translate the Cancel Direct app into your language.

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Can I use the app with classic customer accounts?

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How to exclude a product from cancellation?

Use the product tag `non-cancellable` to exclude a product from being canceled.

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How to install Cancel Direct Shopify app?

A Step-by-Step Guide to install and configure the app

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📌️ Is your question not answered?

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How to use the custom reasons report?

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[video] - How to Use the Cancal Direct App

This video guide walks you through the entire proc...

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Why dont I see the full custom cancellation reason?

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