Why dont I see the full custom cancellation reason?

You don’t see the full reason because the reason is truncated if the reason is longer then 200 characters. Not provided If a customer doesn’t select a cancellation reason, the used tag will be not provided.

You don’t see the full reason because the reason is truncated if the reason is longer then 200 characters.

Not provided

If a customer doesn’t select a cancellation reason, the used tag will be not provided.

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Cancel Direct

Streamline cancellations, save support time, and gain insights to improve customer retention.